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F.A.Q

Please click the Key icon icon or the "menu button" icon (on the upper right) > Register. There will be a registration popup dialog, where you can copy and paste the registration email and license code.

FlixiCam are able to help you download any movies and TV shows from Netflix to computer for offline playback.

MP4. FlixiCam is able to download Netflix video to MP4 format so that you can enjoy them on most of devices freely.

The trial version of FlixiCam allows you to download videos at low quality only. You can buy a license to upgrade to the Pro version for getting the ability to download HD videos.

Please contact our support team with the order IDs. We will refund you as soon as possible.

Sure, we offer a discount for batch orders. You can contact our support team to get the coupon code.

The error code "-105" means that the video is not available in your country. For this issue, please make sure the video can be played normally in Netflix web player first.

The error code "-106" means that you entered the wrong PIN code, or didn't enter the code to allow the download. Netflix allows the primary account holder to control viewing with a PIN, called Parental Controls, as to ensures child does not watch content rated above selected maturity level and particular TV series or movies. So please enter the correct PIN code to allow the download.

The error code "-107" means that too many people are using your account right now. If you've shared your Netflix account with friends or family, they may be using Netflix while you're trying to watch a movie or TV show. The number of users that can stream at the same time will depend on your Netflix plan. You can check the limit for your account.

To resolve it, please stop playing on another screen.

If you get an "Error = -102" or "-103", or "-200", please send the info below to our support email ([email protected]) for further analysis:

  • 1. What is your Windows OS? Windows 7/8/10? 32 bit or 64 bit?
  • 2. Which Netflix plan did you order?
  • 3. Are you downloading Netflix Movies or TV shows?
  • 4. Does this happen to certain videos or all videos? Please tell us the name or URL of the videos you want to download.
  • 5. Please send the log files to us, which you can find them by clicking the Menu button > Open log file. You will see a logs folder and there should be three log files named native.txt, middle.txt and FlixiCam.txt.

Still Got Questions?