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F.A.Q

Please click the Key icon icon or the "menu button" icon (on the upper right) > Register. There will be a registration popup dialog, where you can copy and paste the registration email and license code.

FlixiCam are able to help you download any movies and TV shows from Netflix to computer for offline playback.

MP4. FlixiCam is able to download Netflix video to MP4 format so that you can enjoy them on most of devices freely.

The trial version of FlixiCam only allows you to download videos at low quality with one audio track and one sutitle kept. You can buy a license to upgrade to the Pro version for getting the ability to download HD videos.

Please contact our support team with the order IDs. We will refund you as soon as possible.

We offer Team license. It allows you to run FlixiCam on maximum 3 computers.

The error code "-105" means that the video is not available in your country. For this issue, please make sure the video can be played normally in Netflix web player first.

The error code "-106" means that you entered the wrong PIN code, or didn't enter the code to allow the download. Netflix allows the primary account holder to control viewing with a PIN, called Parental Controls, as to ensures child does not watch content rated above selected maturity level and particular TV series or movies. So please enter the correct PIN code to allow the download.

The error code "-107" means that too many people are using your account right now. If you've shared your Netflix account with friends or family, they may be using Netflix while you're trying to watch a movie or TV show. The number of users that can stream at the same time will depend on your Netflix plan. You can check the limit for your account.

To resolve it, please stop playing on another screen.

If you get an "Error = -102" or "-200", please send the info below to our support email ([email protected]) for further analysis:

  • 1. What is your computer OS?
  • 2. Which Netflix plan did you order?
  • 3. Are you downloading Netflix Movies or TV shows?
  • 4. Does this happen to certain videos or all videos? Please tell us the name or URL of the videos you want to download.
  • 5. Please send the log files to us, which you can find them by clicking the Menu button > Open log file. You will see a logs folder and please send all files in that folder to us.

*Note: Netflix has announced it will temporarily lower bitrates – and therefore, image quality – in Europe to help mitigate the bandwidth strain created by COVID-19. Accordingly, if you are living in Europe, the real quality of videos downloaded with FlixiCam will be a little bit lower than before, owing to the decline of Netflix's original video quality.*

1. FlixiCam provides free trial version, allowing you to download the first 10 mins of each video in HD quality. To get the full video, please purchase a license.

2. Netflix's Basic plan doesn't provide high definition viewing, so FlixiCam doesn't support to get HD video while working with Netflix Basic plan.

3. Please make sure Netflix plays video in HD quality. First, you need to adjust the Netflix playback setting to High: sign into Netflix.com, and select your profile. Under My Profile, select Playback Settings, then find Data Usage, and select High.

If you have done the above setting, but the downloaded video's quality is still poor (at around 480P), please follow these steps to check the original video's quality: Open Netflix web player on Chrome browser, and play the video. Click "Ctrl" + "Alt" + "Shift" + "D" on the keyboard at the same time, then some details of the video will pop up, where you can check the video's resolution.

4. Netflix provides merely 480P quality for videos from Disney and Marvel on Chrome Web player. So currently, FlixiCam does not support downloading those videos at HD quality.

Please try to play the video in Netflix web player and skip the recap, then copy the link to FlixiCam for downloading.

Please right click the program icon, and choose "Run as administrator" in the drop down list to launch the program. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Then the program will be launched. Please input your registration email and code to the registration box.

Please play the video on VLC Media Player, it enables you to choose subtitles to play.

The error code "-24" means that the program failed to download the subtitles or audio tracks you selected. Please delete the video and then try to add and download it again.

Should the problem persists, please send us the video's link, the screenshots of your selected subtitles & audio tracks in the "Advanced Download" window, as well as the log files for our further analysis.

You can find the log files by clicking the Menu button > Open log file. You will see a logs folder and there should be three log files named native.txt, middle.txt and FlixiCam.txt.

FlixiCam supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. However, to achieve or take full advantage of hardware acceleration, you are required to have the latest version of the graphics cards installed on your computer, or FlixiCam might work as slowly as a snail does. Here is how to check and upgrade the graphics cards:

1. The process of upgrading graphics cards is incredibly easy, all you need to do is: right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.

2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.

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